Store Policy

Customer Care

At Nina and Nand LLC, your satisfaction is at the heart of everything we do. Whether you're shopping with us for the first time or you've been with us from the start, we’re here to ensure your experience is smooth, supportive, and hassle-free.

How Can We Help?

📦 Orders & Shipping
Need help tracking your order or updating shipping details? We’ll get your products to you safely and on time.

💬 Questions & Support
Have a question about our products or services? Our team is ready to provide clear answers and helpful guidance.

🔄 Returns & Exchanges
Not quite what you expected? We offer easy returns and exchanges to make sure you’re happy with every purchase.

📞 Contact Us Anytime
Reach out via the chat bar in the bottom right hand corner. A team member will respond ASAP! We’re generally available Monday to Friday, 9 AM – 6 PM (CST).

Privacy & Safety

Effective Date: April 23rd, 2025

At Nina and Nand LLC, your privacy and safety are just as important to us as delivering quality products and services. We are committed to protecting your personal information and providing a secure shopping experience—every time.

🔐 What Information We Collect

We collect limited personal information to serve you better, including:

Name, email address, phone number
Shipping and billing address
Payment information (processed securely via trusted third-party platforms)
Purchase history and preferences
Website usage data (to help improve your experience)

We do not collect or store your full payment details directly. All transactions are securely processed via encrypted third-party systems.

🔎 How We Use Your Information

Your data is used to:

Process and deliver your orders
Communicate with you about purchases, updates, or promotions
Improve our website, products, and services
Prevent fraud and maintain security

We will never sell, rent, or trade your information to outside parties.

🛡️ Data Security

We implement industry-standard security measures, including:

SSL encryption
Secure payment gateways
Firewalls and regular malware scans
Restricted access to sensitive data

We constantly review and update our security protocols to protect against unauthorized access, loss, or misuse.

👁️ Your Privacy Rights

You can request to:

Access the personal data we hold about you
Update or correct your information
Opt out of marketing emails at any time
Have your data deleted, where applicable

To make a request, please contact us via the chat bar.

📱 Cookies & Tracking

We use cookies and similar technologies to personalize your experience and analyze site traffic. You can control cookie settings through your browser at any time.